Frequently Asked Questions?

What is Elara, and how does it work?

Elara is a peer-guided AI chatbot designed to support emotional well-being using Dialectical Behaviour Therapy (DBT) strategies and motivational coaching tools. Elara offers a safe, supportive space to explore difficult emotions, regulate stress, and build practical skills.

It uses AI (powered by Chatbase and OpenAI) to guide you through distress tolerance, emotion regulation, mindfulness, and relationship skills — the four core pillars of DBT. Elara is not a therapist, but a 24/7 resource for peer-based support.

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Is Elara a replacement for therapy?

No. Elara is not a substitute for professional mental health care, diagnosis, or treatment. While it offers helpful guidance and DBT-informed support, it is designed to complement, not replace, traditional therapy or medical advice.

If you're in crisis or need clinical care, please seek help from a licensed mental health provider or call your local emergency services.

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Can Elara diagnose or treat mental health conditions?

No. Elara cannot diagnose, treat, or manage medical or psychological conditions. It’s designed to support skill-building, emotional regulation, and wellbeing — not clinical care. For any diagnosis or treatment, please consult with a qualified health professional.

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What can Elara help with?

Elara can support you with:

• Overthinking and emotional overwhelm

• ADHD-related impulsivity and time blindness

• Borderline personality traits (like emotional swings or rejection sensitivity)

• Burnout and shutdowns

• Panic, anxiety, and crisis planning

• Learning DBT skills in a non-clinical way

• Building habits using peer-led coaching prompts

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Can I use Elara while working with a therapist?

Absolutely. Many people use Elara alongside therapy, especially to:

• Practise DBT tools between sessions

• Journal thoughts in a safe space

• Prepare for tough conversations or appointments

• Self-soothe during distressing moments
  Elara is a companion, not a clinician.

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Is Elara safe and private?

Yes. We take data security and emotional safety seriously. Elara runs on Chatbase AI, a secure platform that does not share or sell your data. Conversations are encrypted and confidential.

However, please avoid sharing identifying personal or medical information. Elara is not monitored in real-time and is not suitable for high-risk situations.

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What if I’m in crisis or experiencing suicidal thoughts?

If you are in crisis, please contact:

• Find A Helpline – findahelpline.com

• Lifeline (Australia): 13 11 14

• Suicide Callback Service (AU): 1300 659 467

• Your local emergency services

Elara is not equipped to handle emergencies, but we care deeply about your safety. A safety plan tool is available for download on our site if you'd like to create one in advance.

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What’s included in the free version of Elara?

The free version of Elara includes:

• Chat access for common DBT tools and prompts

• Guided support for emotional distress, mindfulness, and crisis planning

• Access to 3 free DBT download tools

• AI journaling and reflection prompts

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What is Elara+ and what do I get?

Elara+ ($9.99 USD/month) unlocks:

• Unlimited premium access to the chatbot (powered by GPT-4)

• Full library of 60+ DBT tools and resources

• Exclusive worksheets and AI-guided coaching paths

• Access to online workshops and training modules

• Priority support + future course discounts

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How do I subscribe or cancel Elara+?

You can join or cancel anytime through your account dashboard (hosted on Wix). No cancellation fees. After canceling, your access will continue until the end of the billing cycle.

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Who created DBT Support Hub?

DBT Support Hub was founded by Lloyd Taylor, a Peer Recovery Worker with lived experience in mental health, ADHD, and emotional dysregulation. The platform is built on the principles of peer-led recovery, DBT tools, and accessible digital support — blending human insight with ethical AI.

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Is this platform regulated or certified?

DBT Support Hub is not a medical or clinical provider. It is a peer-led wellness platform that draws on evidence-based frameworks (DBT, ACT, MI) and complies with:

• Global data privacy standards (GDPR, Australian Privacy Principles)

• Best practices for AI usage in mental health

• Disclaimers required for non-clinical support services

All coaching programs are clearly distinguished from therapy and facilitated by trained peer professionals or AI tools.