Effective Date: 07/25

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DBT Support Hub ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit https://www.dbtsupporthub.com, use our chatbot ("Elara"), download resources, or engage with any services provided through our platform.

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By accessing or using our services, you agree to the practices described in this policy.

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1. Who We Are

DBT Support Hub is a peer-led, trauma-informed platform offering DBT-based digital tools, educational resources, and emotional skill-building support. We are not a clinical provider and do not collect or store sensitive health data.

Our services are hosted on Wix.com and integrated with Chatbase AI for chatbot functionality.

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2. What Information We Collect

We may collect the following types of information:

• Personal Information (when provided by you):
  Name, email address, account information (for purchases or subscriptions).

• Device & Usage Data:
  IP address, browser type, pages visited, session duration, clicks, referring websites — collected automatically through Wix and analytics tools.

• Chatbot Interactions:
  Text input and user queries entered into Elara are processed by Chatbase (powered by OpenAI) but are not permanently stored by us. See Chatbase Privacy: https://www.chatbase.co/privacy

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3. How We Use Your Data

We use your data to:

• Deliver services and resources

• Send updates and respond to inquiries

• Provide Elara chatbot responses

• Monitor website usage and improve functionality

• Process subscription payments and manage your account

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We do not use your personal data for advertising or resale. We do not sell your information.

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4. Wix and Third-Party Integrations

Our website is hosted by Wix.com, which may collect data for functionality, analytics, and legal compliance.
Wix’s privacy policy: https://www.wix.com/about/privacy

Our AI chatbot ("Elara") is powered by Chatbase, a third-party tool that uses OpenAI’s models to generate responses. Data entered into the chatbot is processed to provide contextual replies but is not used to identify users or build profiles.

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5. Data Security

We follow industry-standard practices and rely on trusted platforms (Wix, Chatbase) to protect your data. However, no method of transmission or storage is 100% secure.
Use of our services is at your own discretion and risk.

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6. Your Rights

Depending on your location, you may have the right to:

• Request access to or deletion of your personal data

• Opt out of non-essential communications

• Withdraw consent to data processing

• File a complaint with a data authority (e.g. OAIC, GDPR body)

To make a request, email us at enquiries@focusandresilience.com.

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7. Limitations of Liability

DBT Support Hub provides peer-led, educational tools only. We are not responsible for any direct or indirect consequences arising from your use of our chatbot, downloads, or site content. Users should consult a qualified health provider for clinical advice or crisis support.

We make no guarantees about data accuracy or service reliability and are not liable for third-party data breaches involving Wix, Chatbase, or email providers.

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8. Minors

Our services are intended for users 18 years and older, or those with legal guardian permission. We do not knowingly collect data from children.

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9. International Users

By using this website, you acknowledge that your data may be processed in countries outside your own (e.g. Australia, United States, EU), where privacy protections may differ. We rely on Wix and Chatbase to meet basic global compliance.

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10. Changes to This Policy

We may update this Privacy Policy at any time. Changes are effective upon posting. Continued use of our site means you accept the updated terms.

11. Contact Us

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If you have questions or concerns about this Privacy Policy or your data, please contact:

Lloyd Taylor
Founder – DBT Support Hub
Email: enquiries@focusandresilience.com

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